HOTEL TERMS

SERVICE ORDERS
For each service order made by the client (hereinafter referred to as the customer), the hotel will issue a written confirmation of the order, specifying in particular the scope of the ordered services. The hotel always requires confirmation by the customer. For mass, group and company events, the person confirming the order for services expressly declares that he is authorized to act on behalf of the company or company – the customer. Any risk related to this point is borne by the customer. The customer undertakes to solve any complaints about the quality or scope of services provided by the hotel immediately without delay with the responsible representative of the hotel so that the hotel can ensure the possible correction of the stated facts, or comment on these facts. Any later complaints that were not resolved during the event may not be accepted by the hotel. The hotel director or sales manager are authorized to act on behalf of the hotel in this matter.

ACCOMMODATION GUARANTEE
The hotel guarantees the reservation based on the written confirmation of the reservation issued by it. A written reservation confirmation is usually issued on the basis of a binding written order from the customer. Unless otherwise stated, the hotel is entitled to demand a deposit for the services provided, payable before the check-in date. The amount of the deposit and its due date are stated on the invoice. If the deposit is not paid to the hotel by the due date, the hotel considers the reservation to be canceled without compensation. The hotel guarantees accommodation on the day of arrival until 18:00 local time. After this deadline, the hotel is entitled to offer the accommodation capacity to another interested party. In case of prior information, the reservation time can be extended by agreement.

RANGE OF SERVICES
The hotel undertakes to provide services according to the order confirmation in the scope and quality appropriate to the standard and qualitative classification of the hotel and at the prices specified in the order confirmation.

CONDITIONS FOR CANCELLATION OF RESERVATIONS
The client is obliged to make all changes or cancellations of the reservation always by email and this change or cancellation must be confirmed by the hotel.
If the guest cancels the confirmed reservation, the hotel is entitled to charge the following cancellation fees:

Up to 31 days before arrival – 0%
From 30 to 1 day and on the day of arrival 100% of the price of accommodation and other ordered services, specified in the written confirmation of the order.

In cases worthy of special consideration, the hotel may waive cancellation fees or reduce their amount by agreement.
A possible shortening of the length of stay or non-use of some of the ordered services (if it is possible to use them) is not a reason for returning part of the payment for the ordered services, unless otherwise agreed.

PAYMENT TERMS
Unless otherwise stated, the hotel requires payment for the services provided no later than on the day of the guest’s arrival in cash. The hotel also accepts credit cards. For group and mass events, the hotel requires payment for ordered services no later than 45 days before the stay. If the possibility of payment by invoice is agreed with the hotel in the written confirmation of the reservation, the hotel issues an invoice to the client for the services provided within 3 days after the end of the event and sets the maturity date of the invoice at 14 days from the date of issue, with the date of crediting the payment to the hotel’s account as the decisive day . After this date, the hotel is entitled to charge an interest of 0.1% of the total amount for each day of delay. If the amount owed is not paid within the given term, the hotel may refer the resulting claim for collection. If the guest requests payment in a foreign currency accepted by the hotel, the daily rate in the hotel’s exchange office is considered to be decisive. When determining the price of services in the written confirmation of the reservation in a currency other than CZK / USD, EURO/, which represents the currency conversion of prices in CZK using the announced exchange rate of the bank with which the hotel maintains a foreign currency account, a risk of 5% is set.

If the change in the exchange rate between the CZK and the EURO exceeds the set exchange rate risk limit, the accommodation provider has the right to change the price for the services provided.